PRIVACY POLICY (Fair Processing Notice)
Cerca Trova Property Consultants (CTSF Ltd) are committed to ensuring that your privacy is protected.
This Privacy Policy explains how we collect your personal data and how we use your personal data when you contact us or visit our website.
CTSF LTD is data controller in respect of the personal data processed when you visit our website.
If you have any questions or concerns in relation to this Privacy Policy you can contact our Data Protection Officer at hello@seekandfind.co.uk or by writing to:
CTSF LTD: 219 Longfellow Road, Worcester Park, Surrey, KT4 8AT
Third-Party Links
Our website may include links to third party websites.
We are not responsible for their use of your personal data and cannot control it. Please refer to individual company websites for their own specific Privacy Policies.
We also use a third-party payment system ‘PayProp’.
WHAT INFORMATION WE MAY COLLECT AND HOW WE USE IT
As a business we collect, use, store and transfer different types of personal data depending on who you are.
If you are purchasing, renting, selling, or letting a property through us, or purchasing, renting, selling or letting a property from one of our clients, we collect and use your personal data in order for us to provide you with our services.
The personal data we collect, and use may include:
Your Identity Data (name and Date of Birth)
Contact Data (address, email address and telephone numbers)
Financial Data (bank account and payment details)
Transaction Data (details about payments to and from you and other services you have purchased through us)
Technical Data (IP address)
Usage Data (page interaction information and browser information)
Marketing and Communications Data (your marketing preferences)
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
You can ask us to rectify or update your personal information at any time by emailing hello@seekandfind.co.uk
HOW IS YOUR PERSONAL DATA COLLECTED?
We use different ways to collect data from and about you including:
Direct Interactions
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or other means. This includes personal data you provide when you:
apply for our services;
subscribe to our service or publications;
request marketing to be sent to you;
contact us through social media;
enter a competition, promotion or survey;
provide us feedback.
Third parties or publicly available source
We may receive personal data about you from various third parties and public sources as set out below:
Identity and Contact Data from data brokers such as but not solely
Rightmove based inside the EU
Zoopla Property Group based inside the EU
Facebook based outside the EU
Agents software inside EU
Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
Marketing
You have the right to withdraw your consent for us to use your personal data for marketing purposes at any time. You also have the right to withdraw consent for us to pass your information to third parties for marketing purposes.
You can ask us to stop sending you marketing messages at any time by:
following the opt-out links on any marketing message sent to you
contacting us at any time by emailing hello@seekandfind.co.uk
If you do withdraw your consent to receiving marketing messages, we will still process your personal data in order to fulfil our contract with you and in accordance with our legal, accountancy and regulatory obligations.
If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies about how to unsubscribe.
DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below for the purposes set out in the “Purposes for which we will use your personal data” table above.
We only allow third parties to use your personal data for specified purposes and in accordance with our instructions.
Anti-Money Laundering
We are committed to operating our business in a transparent and open manner consistent with our legal and regulatory obligations. We are aware that the Estate Agency industry is a target for organised criminals seeking to launder the proceeds of criminal activity. We always seek to prevent this activity by cooperating fully with the authorities and reporting suspicious activity to the National Crime Agency.
As part of this commitment, we adopt a strict compliance of all Anti-Money Laundering rules, with specific emphasis on the Proceeds of Crime Act 2002, the Money Laundering Regulations 2017, the Bribery Act 2010 and the Terrorism Act 2000.
CTSF Ltd’s policy commitment is applicable to all of our customers, including vendors, buyers, landlords and tenants. As a result we obtain and hold for a period of at least seven years evidence pertaining to our customers’ identity and, where appropriate, we obtain proof of ownership of property and source/destination of funds. We will be unable to proceed with any work on behalf of our customers if we are unable to obtain this information. Customers’ identity will be subject to an electronic identity check, which may also include a credit check.
DATA RETENTION
We hold on to your personal data whilst you use our services (or whilst we provide services connected to you) and for at least seven years thereafter, for legal, regulatory and accounting purposes. If we need to hold on to your personal data for longer, we take into consideration the potential risks in continuing to store your data against why we might need to keep it. In some circumstances we might anonymise your personal data so it is not associated with you, and we may then use this information indefinitely.
YOUR LEGAL RIGHTS
Under data protection laws you have the right to protect and look after your personal data.
You have the right to ask us for the personal data that we hold and process about you (this is commonly known as a data subject access request). You have rights to the following information:
the purpose(s) for which we are processing your information;
the categories of personal information we hold about you
the recipients or categories of recipient to whom the personal data have been or will be disclosed;
the period for which we will store your information, or the criteria used to determine that period;
prevent the use of your personal data for marketing purposes by
informing a telephone operator; or
by ticking the relevant boxes on the data collection forms;
or by emailing hello@seekandfind.co.uk
Disclaimer
CTSF Ltd takes all reasonable care to ensure that the information contained on our website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website.
Please note, nothing on our website should be regarded or taken as financial advice.
